Shipping Policy
This Shipping Policy describes the shipping methods, timelines and conditions applicable to orders placed on the website crawforddesign.co, operated by CRAWFORD DESIGN SRL.
We invite you to read this Policy carefully before placing an order.
By making a purchase on our website, you accept the shipping conditions set out in this Policy, without prejudice to any mandatory rights provided under applicable law.
Where we ship
Crawford Design currently ships mainly to:
Italy;
United Kingdom.
In the future, we may make shipping available to additional countries or selected geographical areas.
The availability of shipping to your address, the available options and any applicable details will be shown at checkout.
If we are unable to ship to the location indicated, it will not be possible to complete the order, or we will contact you to find an alternative solution, where possible.
Where orders are shipped from
Crawford Design orders may be prepared, managed and shipped from warehouses, suppliers or logistics partners also located outside the destination country.
This allows us to manage the production, personalization, preparation and delivery of products as efficiently as possible.
The country or place of origin of the shipment may vary depending on the product, availability, destination country and logistics network used.
Order processing times
Once payment has been received, the order is taken in charge and prepared for shipment.
3.1 Standard products
Orders relating to non-personalized products are generally processed within:
1–3 business days from receipt of payment.
3.2 Personalized products
For personalized products, such as belts with initials, acronyms or letters requested by the customer, additional time is required for personalization.
In these cases, order processing may require up to:
an additional 48 business hours compared to standard processing times.
We invite you to carefully check the initials, letters or acronyms entered before confirming the order. Once personalization has started, changes or cancellations may no longer be possible.
3.3 Non-business days
Orders are generally not processed during weekends and public holidays.
“Business days” means Monday to Friday, excluding Saturdays, Sundays and public holidays in the country where the order is managed or in the destination country.
Estimated delivery times
After the order has been processed and shipped, the estimated delivery times are generally:
Italy: 7–15 business days from shipment;
United Kingdom: 7–15 business days from shipment.
These timelines are estimates and not absolute guarantees.
Delivery may take longer due to factors beyond our control, including:
courier delays;
high shipping volumes;
logistics or customs checks;
adverse weather conditions;
strikes;
local or international public holidays;
force majeure events;
errors or delays in the information provided by the customer.
Unless a different timeframe is clearly indicated at checkout, in the order confirmation or agreed with the customer, we will do what is reasonably possible to deliver the order within 30 days from the order confirmation, in accordance with applicable law.
If we expect a significant delay, we will do our best to inform you by email.
Shipping costs
Crawford Design currently offers free shipping on orders placed through the website crawforddesign.co, unless otherwise indicated at checkout or during specific promotional campaigns.
Any shipping costs, options or special conditions will always be clearly shown at checkout before the order is confirmed.
Taxes, VAT and customs duties
Crawford Design ships orders on a DDP basis, where applicable.
This means that any import costs, customs duties or taxes applicable to the shipment are generally managed by Crawford Design or its logistics partners, so that the customer does not have to pay additional customs costs upon delivery.
For orders to Italy and the United Kingdom, the customer should not receive requests for payment of duties or import costs at the time of delivery, except in exceptional cases or in the event of errors by the courier, customs authorities or parties involved in the shipment.
If a courier or local authority asks you to pay duties, taxes or customs costs relating to a Crawford Design order, we invite you to contact us before proceeding with payment, so that we can verify the situation.
Email: info@crawforddesignofficial.com
Order confirmation and tracking
After placing an order, you will receive a confirmation email with a summary of your purchase.
When the order is shipped, you will receive a shipping confirmation email with the tracking number, if available.
Tracking may not update immediately. In general, tracking information becomes available or starts updating within:
48–72 hours from shipment.
You can track the status of your order through:
the tracking link included in the shipping confirmation email;
any tracking page available on our website;
updates provided by the courier or local postal service.
The couriers used may vary depending on the destination country and the available logistics network. For Italy and the United Kingdom, delivery may be carried out by postal operators or local couriers, including Poste Italiane and Royal Mail, or other delivery partners.
Changing or cancelling an order
You may request a change to the shipping address, correction of order details or cancellation of the order within:
6 hours from placing the order.
To request a change or cancellation, please contact us as soon as possible at:
Email: info@crawforddesignofficial.com
indicating:
first and last name;
order number;
email address used for the purchase;
requested change;
correct address, if the request concerns shipping.
We will do our best to satisfy the request, but we cannot guarantee that a change or cancellation will be possible if the order has already been processed, personalized, prepared or shipped.
For personalized products, changes may no longer be possible once production or personalization has started.
Incorrect or incomplete addresses
It is the customer’s responsibility to enter a correct, complete and up-to-date shipping address at checkout.
We invite you to carefully check:
first and last name;
street, house number and apartment/unit number;
postal code;
city;
province or county, where applicable;
country;
telephone number;
any information useful for delivery.
If the address provided is incorrect, incomplete or not up to date, delivery may be delayed, fail or become impossible.
If the parcel cannot be delivered due to an incorrect, incomplete or improperly provided address by the customer, Crawford Design cannot be held responsible for the delay, non-delivery or any additional costs arising from the error.
Where it is possible to arrange a new shipment, any additional costs may be charged to the customer, unless otherwise decided in writing by Crawford Design.
Delivery, transfer of risk and responsibility during transport
When Crawford Design arranges the delivery, the products remain under our responsibility until they are physically delivered to the customer or to a person indicated or authorized by the customer to receive them.
Once the parcel is delivered to the indicated address or to an authorized person, responsibility for the product passes to the customer, within the limits permitted by applicable law.
We recommend providing an address where someone can receive the parcel during delivery hours.
Products damaged during transport
If you receive a product damaged during transport, we invite you to contact us within:
5 days from delivery.
The 5-day period helps us quickly verify the issue with our logistics partners and offer you a timely solution. This period does not limit the mandatory rights you have by law in the event of a defective, damaged or non-conforming product.
To report damage, please write to us at:
Email: info@crawforddesignofficial.com
including:
first and last name;
order number;
description of the issue;
clear photos of the damaged product;
photos of the external packaging;
photos of the shipping label, if available.
In the event of a damaged, defective or incorrect product due to a cause attributable to Crawford Design or its partners, we will manage the situation in accordance with our Returns and Refunds Policy.
Delayed parcels
If the tracking does not show updates for several days or if the parcel does not arrive within the estimated delivery window, we invite you to contact us at:
Email: info@crawforddesignofficial.com
We will verify the shipment status with our logistics partners or with the courier and provide you with updates as soon as available.
A delivery delay does not automatically entitle you to an immediate refund if the order is still in transit, except as provided by applicable law or any specific agreements.
Lost parcels
If a parcel is confirmed as lost by the courier or logistics partner before delivery, Crawford Design will offer the customer one of the following solutions:
a new shipment of the order at our expense; or
a refund of the order.
The solution will be agreed with the customer based on their preference, product availability and the specific circumstances of the case.
Parcels marked as delivered but not received
If the tracking indicates that the parcel has been delivered but you have not received it, we invite you to:
check whether the parcel was left in a safe place;
check with family members, housemates, concierge or neighbors;
check any attempted delivery notices;
contact the local courier, where appropriate;
write to us as soon as possible.
You can contact us at:
Email: info@crawforddesignofficial.com
We will coordinate with the courier or logistics partner to verify the situation.
If the investigation shows that the parcel was not actually received by the customer or by an authorized person, we will offer a new shipment or a refund, in accordance with applicable law and the circumstances of the case.
Unclaimed parcels or failed deliveries
If a parcel is not collected from a pickup point, post office, courier depot or other location indicated for delivery, the parcel may be returned to the sender, held by the courier or managed according to the procedures of the delivery service.
If a delivery fails due to the absence of the recipient, failure to collect or inability to make contact, we invite you to contact us as soon as possible.
We will manage these cases individually, taking into account the available information, the courier’s procedures and the rights provided under applicable law.
Refusal of delivery
If you wish to cancel an order or exercise a right of withdrawal, we invite you to contact us before refusing delivery of the parcel.
Refusing delivery may cause delays, tracking difficulties or additional logistics procedures.
In the event of refusal of delivery, we will assess the situation on a case-by-case basis, in accordance with applicable law, our Returns and Refunds Policy and the information provided by the courier.
Shipping customer service
For questions, issues or requests relating to shipping, you can contact us at:
Email: info@crawforddesignofficial.com
Our customer service is generally available:
Monday to Friday, 9:00–18:00
We try to respond to requests as soon as possible during business days.
Contact
For any questions about this Shipping Policy, you can contact us at:
CRAWFORD DESIGN SRL
Via Tiziano Vecellio 18
43124 Parma (PR)
Italy
Email: info@crawforddesignofficial.com
Website: crawforddesign.co